The Frank Doolittle Company
Last Updated: September 29, 2026

1. Our Policy

The Frank Doolittle Company is a distributor of custom-decorated apparel and promotional products. Every item we produce is custom-made to your specifications — decorated to order by our USA-based, union-affiliated production vendors — and is not stock inventory we can restock or resell.

Because of this, all sales are final. We do not offer refunds, returns, or exchanges for custom orders except in the following cases:

  • The item you received is damaged or defective
  • The item you received is incorrect (wrong product, wrong decoration, or otherwise does not match what you ordered)

You must report any such issue within 14 days of receiving your order. Claims submitted after 14 days may not be eligible for a replacement, reprint, or refund.

This policy applies to all orders placed through frankdoolittle.com, by phone, or through a submitted quote, unless otherwise agreed to in writing.

2. Damaged or Defective Items

If your order arrives damaged or with a manufacturing or decoration defect:

  • Contact us within 14 days of receiving your order
  • Include your order number, a description of the issue, and photos of the damaged or defective item(s)
  • We will review your claim and, if approved, offer a replacement, reprint, or refund of the affected items at our discretion
  • In some cases, we may instead offer a partial discount on the item if you choose to keep it as-is, in lieu of a replacement, reprint, or refund

3. Incorrect Items

If we made an error — sending the wrong product, wrong size, wrong color, or a decoration (artwork, logo, text) that doesn’t match your approved proof:

  • Contact us within 14 days of receiving your order
  • Include your order number, a description of the discrepancy, and photos where applicable
  • We will correct the error at no additional cost — through a reprint, replacement, or refund — as appropriate to the situation
  • In some cases, we may instead offer a partial discount on the item if you choose to keep it as-is, in lieu of a correction, reprint, replacement, or refund

Please note: Orders are produced based on the artwork proof you approve before production begins. Once a proof is approved, we are not responsible for errors that were present in — and approved on — that proof. We recommend reviewing every proof carefully before approving it.

4. What Is Not Covered

Because our products are custom-made to order, we’re unable to accept returns, exchanges, or refunds for:

  • Buyer’s remorse, sizing preference, or change of mind
  • Errors in information you provided (e.g., an approved proof, sizes, quantities, or shipping address)
  • Normal variations in color, print placement, or material that fall within standard industry tolerances
  • Orders that have already been produced and/or shipped, outside of the damaged/defective/incorrect circumstances above

5. How to Request a Refund, Reprint, or Replacement

To report a damaged, defective, or incorrect item, contact us at:

The Frank Doolittle Company
11811 NE 1st St, Suite A-209
Bellevue, WA 98005
Email: info@frankdoolittle.com
Phone: 800.621.7633

Please include your order number and photos of the issue so we can resolve it as quickly as possible.

6. Processing Time

Once a claim is approved, please allow an adequate amount of time for a replacement or reprint to be produced and shipped, or for a refund to be processed back to your original method of payment. Processing time varies by product and decoration method, and we’ll communicate an estimated timeframe when your claim is approved.

7. Changes to This Policy

We may update this Refund and Return Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision.