The Frank Doolittle Company Last Updated: September 29, 2026

1. Who We Are

The Frank Doolittle Company (“we,” “us,” or “our”) is a USA-made and union-made custom apparel and promotional products company based in Bellevue, Washington. This Privacy Policy explains how we collect, use, share, and protect information when you visit frankdoolittle.com (the “Site”), place an order, request a quote, or otherwise interact with us. Contact information: The Frank Doolittle Company 11811 NE 1st St, Suite A-209 Bellevue, WA 98005 Phone: 800.621.7633 Email: info@frankdoolittle.com

2. Information We Collect

Information You Provide to Us

• Account and order information: When you create an account or place an order, we collect your name, billing and shipping addresses, email address, phone number, and payment information (processed by our payment processor — see Section 4).
• Quote and contact requests: When you submit a quote request or contact form, we collect the information you provide, such as your name, email, phone number, company or union affiliation, and any details about your project.
• Newsletter sign-up: When you subscribe to special offers, we collect your email address.
• Account registration: If you register for an account (including through a quote or wholesale request), we may create a user account containing the information you submitted.

Information We Collect Automatically

When you browse the Site, we and our service providers automatically collect certain information through cookies and similar technologies, including:

• Pages you view and links you click
• Your IP address, browser type, and device information
• Referring website and general location (city/region level)
• Shopping cart activity and session data

See our Cookie Policy for details on the specific cookies we use.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including custom design and decoration requests
• Communicate with you about your order, quote request, or account
• Respond to customer service inquiries
• Send marketing emails and special offers, if you’ve opted in (you may unsubscribe at any time)
• Improve our website, products, and customer experience
• Analyze site traffic and advertising performance
• Detect and prevent fraud, spam, and security threats
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business:

• Payment processing: Order and payment details are shared with our secure payment processor to process your transaction. We do not store full payment card numbers on our servers.
• Shipping and fulfillment: Shipping information is shared with carriers and, where applicable, our decoration/production vendors to fulfill your order.
• Email and marketing services: If you sign up for our newsletter or submit a quote request, your contact information may be shared with our email marketing platform (iContact) to send you communications.
• Website analytics and advertising: We use Google Analytics and Google Tag Manager to understand site usage and measure the performance of our advertising (including Google Ads). These services may set cookies and collect usage data as described in our Cookie Policy.
• Spam and security protection: Our contact and newsletter forms use Google reCAPTCHA to prevent spam and abuse, which involves sharing limited technical data with Google.
• Legal requirements: We may disclose information if required by law, subpoena, or to protect our rights, property, or safety, or that of our customers.
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, customer information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for essential site functionality (like your shopping cart), analytics, and advertising. For a full breakdown of the cookies we use and how to control them, see our Cookie Policy.

6. Your Choices and Rights

• Marketing emails: You can unsubscribe from marketing emails at any time using the link at the bottom of any email, or by contacting us directly.
• Cookies: You can control cookies through your browser settings. See our Cookie Policy for details, including how to opt out of Google Analytics and Google Ads tracking.
• Access, correction, or deletion: You may request access to, correction of, or deletion of your personal information by contacting us at info@frankdoolittle.com. We will respond within a reasonable timeframe consistent with applicable law.
• Do Not Track: Our Site does not currently respond to browser “Do Not Track” signals.

If you are a resident of a state with a comprehensive privacy law (such as California, Colorado, or Washington), you may have additional rights regarding your personal information. Contact us to make a request, and we’ll direct it appropriately.

7. Data Retention

We retain order and account information for as long as needed to fulfill orders, comply with tax and accounting obligations, and resolve disputes. We retain marketing contact information until you unsubscribe or request deletion.

8. Data Security

We use industry-standard measures to protect your information, including secure hosting, restricted administrative access, and regular backups. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

10. Third-Party Links

Our Site may contain links to third-party websites (such as our social media pages). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page reflects the most recent revision. Material changes will be posted on this page.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at: The Frank Doolittle Company 11811 NE 1st St, Suite A-209 Bellevue, WA 98005 Email: info@frankdoolittle.com Phone: 800.621.7633